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Clear information about printing, custom orders, delivery, payment, exchanges, and returns.
How long does printing take?
Most orders take about two days. Timing can vary depending on the item size, design complexity, quantity, and required printing hours.
Can you create a design from a photo?
Yes. We can study a reference photo and turn the idea into a printable design, depending on the photo clarity, shape, and required details.
Can I choose the size and color?
Yes. Size and color can be customized according to the project and the available filament colors.
How is a custom-order price calculated?
Pricing depends on filament usage, printing hours, item size, and complexity. The price also differs when a print-ready file is provided versus when the design must be created from the beginning.
Where do you deliver?
Delivery is available across Damascus, with shipping to all Syrian governorates.
How long does delivery take?
Ready-made items can be delivered within Damascus on the same day. Custom orders require design and printing time first, and delivery to other governorates varies by location.
How much does delivery cost?
Delivery is free for orders over $40. For smaller orders, delivery costs between $2 and $4 depending on the area.
Which payment methods are available?
Payment is available in cash, through Sham Cash, or by an agreed transfer method when confirming the order.
Can I change an order after submitting it?
Changes are possible for a short time before printing starts. Once the design has been sent to the printer and production begins, it can no longer be changed.
What is the exchange and return policy?
Replacement is available for breakage, delivery damage, manufacturing defects, or a clear difference from the approved order. Change-of-mind returns are not accepted. Custom orders are non-returnable after design approval except for damage or production errors.
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